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Shipping, Cancellations and Returnes

Returns & exchanges

We do not accept returns, exchanges, or cancellations, but please contact us if you have any problems with your order.

Shipping policy

Processing time: The time needed to prepare an order for shipping varies. For details, see individual items. Most orders are processed within 2 to 3 business days (excluding weekends and holidays). After receiving your order confirmation email, you will receive another notification when your order has shipped.

Domestic Shipping Rates and Estimates

We offer a $5.39 flat rate for orders up to $35.00, $7.39 for orders between $35.01 and $49.99 and $9.39 for orders between $50.01 and 74.99. Shipping by USPS on all products to all locations in the USA. All orders over $75 are shipped free in the United States. 

International Shipping

We offer international shipping to on selected items. Shipping costs are calculated on an order by order basis at checkout.

International orders may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Livi & Gus is not responsible for these charges if they are applied and are your responsibility as the customer.